New: Discussion Guide Upload for the latest version of our Text Chat platform
You can now upload your Discussion Guide in advance for use during sessions in the new version of our Text Chat platform. This makes it easier for moderators to prepare prompts and instructions ahead of time, helping sessions run more smoothly.
Simply open the Discussion Guide panel from the left-hand side of your session and click the plus icon to get started. Paste your guide into the editor in one go, following the on-screen instructions to format each line correctly.
Once saved, your guide will appear with moderator instructions and respondent chat messages displayed in a visually distinct way, making it easy to review and manage throughout the session. Messages can be sent into the respondent chat at the click of a button, while completed items are marked off in green so moderators can clearly track what has been actioned and what is still to come.
The Observer Chat area remains unchanged, allowing observers to continue chatting in the backroom without seeing Discussion Guide content.
