Content should be sent across to the VisionsLive Project Team a minimum of 2 days prior to your project live date to ensure we have enough time to load all content, yourselves to then check over the loaded content and for VisionsLive to then load any potential adjustments. If you require special support for a specific project, please enquire with your project manager to see if this possible. This is not standard procedure, but on occasion can be done.
The tech support team are present in AV sessions for the sole purpose of ensuring all participants (including yourselves as moderators) are able to access and take part in all sessions in the manner intended. The tech support team will do their best to help with any issues extending beyond the session room itself that they can, but not every issue may be solvable without having direct access to an individual’s device. Any communication with participants beyond this purpose is the client’s responsibility.